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    City of Grand Rapids
    Customer Service
    300 Monroe Avenue NW
    Grand Rapids, MI 49503
    (in City Hall)
    More Information Available at:
    Water System Customer Service:
    311 or 616-456-3000
    Please Note: Persons with accounts in cutoff status should proceed in person to City Hall to avoid a cutoff.
    When you arrive at City Hall, then
    -       Park in the Government Center Parking Ramp, on the left hand side across from Devos Center (there are two big green signs at each entrance)
    -       Look for the doors at the Center of the ramp that say “County Building/City Hall and Visitor Entrance”
    -       Handicap Parking is located on Monroe Level (south side of building) and there is a ramp to the hallway that leads to the lobby
    -       The Customer Service counter is located in the corner of the lobby near the Monroe entrance.
    -       Ask you customer service rep to validate your parking ticket for a ½ hour free parking.