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    Joellen Thompson
    Joellen Thompson
    Water System Manager

    Mission Statement
    Produce and deliver excellent water to our customers that will protect public health, support the economy, protect life and property from the threat of fire and contribute to overall quality of life.



                Water Main Breaks Reported

               Information Regarding Other Water Shut-offs

         Lake Michigan Filtration Daily Pumpage & Water Temperature


     Contact Information

    Grand Rapids Customer Service
    Grand Rapids City Hall
    300 Monroe Ave - Monroe Lobby
    1/2 Hour Free Parking at the Government Center Ramp  (Located under the City-County Building)
    8:00 a.m.- 5:00 p.m.
    (616) 456-3200
    After Hours 24 Hour Water Emergency: (616) 456-3249

    Customer Satisfaction Survey

    How did we do? Please let us know by participating in our quick Customer Satisfaction Survey. Your feedback will help us ensure we're meeting your needs and providing excellent customer service. Please complete a survey each time you interact with us. Thank you for taking time out of your busy schedule to let us know how we're doing.