Paying Your Water Bill

Important Notice About Water/Sewer Bills

We appreciate your patience as we transition to our new printing and presentment vendor. Bills issued on or before March 27, 2026, can be viewed in eServices. Statements generated after that date will soon be available on our new platform, InfoSend. You may continue to view your account balance at any time through grpayit.

At this time, we can email any statements dated on or after 03/27/26 at no charge until customers have full access through InfoSend. If you need copies of statements during this transition period, please email water@grcity.us or contact 311 Customer Service.

Contact 311 Customer Service

Welcome to the Grand Rapids Water System’s Customer Account Information page. Here you will find a range of tools and resources to help you conveniently access your water and sewer account, view account details, review and manage usage, make payments, and much more!

If you have any questions or need assistance, please don’t hesitate to contact 311 Customer Service at (616) 456-3000 or within city limits, dial 3-1-1.

Start or End Water/Sewer Account

Did you recently purchase a new home or move to a new location? Do you have a new property to manage? Congratulations!

Check out the short video on starting or stopping water/sewer service or visit the link below for more information.

Understand Your Bill

Most residential customers are billed four times a year, once every three months. Commercial customers are either billed monthly or quarterly, based on their water usage.

Managing Your Account

Learn more about how managing your water account is simple and convenient, ensuring you have control over your usage and payments through GR PayIt and the eServices billing systems.

Water and Sewer Bill Payments

Need to pay your water/sewer bill? Make a payment online through GR PayIt or explore your other options.

Unpaid Water and Sewer Bills

Learn more about how we handle unpaid water and sewer bills, and how you can receive assistance with getting your account back in good standing.

Homeowner Responsibility

Learn more about sections of the water system that are the sole responsibility of the homeowner, and where the City's responsibility for repair and maintenance begins.

Water Meter Identification

Unlike a gas meter, water meters are typically found in the basement and are linked to an external remote reading device through a wire. If you require more information about the meter's location, please contact Customer Service at either 311 or 616-456-3000.

Water Leak Detection

Water leaks can be expensive! You can check for leaks to avoid surprises on your water bill. Take a look at some common leak types and what you can do to prevent leaks in your home.

Request a Water Leak Credit

Have you received an unexpected water bill because of a recent plumbing leak? To help you recover, the City offers a residential leak credit for qualified residents.

View Current or Past Water Bills

Need to see or print a water bill? With eServices, you can see all your water bills online. With GR PayIt, you sign up for emailed paperless bills.

Start Water/Sewer Account